Privacy Policy
About This Policy
Purpose:
This Privacy Policy governs how Journeys Unlimited collects, uses, maintains and discloses information
collected from you by Journeys Unlimited. This Privacy Policy applies to the website, travel registration
pages, travel platforms and all products and services offered by Journeys Unlimited.
Changes to this policy:
Journeys Unlimited has the discretion to update this Privacy Policy at any time. When we do, we send
notification to our registered recipients on our databases. We encourage you to frequently check our website
for any changes to stay informed about how we are helping to protect the personal information we collect.
Your acceptance of these terms:
By using Journeys Unlimited website and online travel registration pages, you signify your acceptance of this
policy and terms of service. If you do not agree to this policy, please do not use our site. Your continued use
of the site following the posting of changes to this policy will be deemed as your acceptance of those changes.
Authorization and review:
This policy was authorized by the Director of Journeys Unlimited and will be reviewed every 2 years.
Definitions:
Privacy in Australia is governed by the Privacy Act 1988 (Cth) which also includes thirteen Australian Privacy
Principles (APPs). This legislation relates to the protection of an individual’s personal information.
The following definitions clarify the terms and words that are specific to this policy.
1. Policy
1.1 How is my personal information collected?
Journeys Unlimited may collect personal identification information from you in a variety of ways,
including, but not limited to:
- when you visit our website
- register on the site or for a travel event
- attend a virtual event
- subscribe to our updates
- respond to a survey
- fill out a form
- in connection with other activities, services, features or resources we make available on our site.
You may be asked for, as appropriate, your name, email address, phone number, address, gender and age
range. We won’t collect any sensitive information from you (such as religious beliefs, sexual orientation or
criminal records).
1.1.1 How will I know my personal information has been collected?
Generally, the type of personal information Journeys Unlimited needs to collect about you is that information needed to facilitate your travel arrangements and bookings and to arrange travel-related services and products on your behalf.
Journeys Unlimited may collect details such as your:
- name
- residential address
- mailing address
- telephone number
- email address
- credit or debit card details (including card type, card number, security number and expiry
date) - passport details
- frequent flyer details
- information about your dietary requirements and health issues (if any)
- other details relevant to your travel arrangements or required by the relevant travel service providers
(for example, airlines, accommodation or tour providers).
1.1.2 What if I don’t want to give you my personal information?
You may visit our site anonymously. We will collect personal identification information from you only
if you voluntarily submit such information to us. You can always refuse to supply personal
identification information, except that it may prevent you from registering for events or engaging in
certain online related activities.
1.2 How is my personal information used?
Journeys Unlimited may collect and use your personal information to:
1.2.1 Improve customer service
The information you provide helps us respond to your customer service requests and support needs
more efficiently.
1.2.2 Personalize user experience
We may use information in the aggregate to understand how our clients, travel event attendees and
other stakeholders experience the product and services provided by Journeys Unlimited.
1.2.3 Improve our site
We may use the feedback you provide to improve our products and services.
1.2.4 Process payments
We may use the information you provide about yourself when paying for a service. We do not share
this information with outside parties except to the extent necessary to process the payment.
1.2.5 Send periodic emails
We may use the email address to send you information and updates relating to the event you have
requested for or the services we are providing to you as a client of Journeys Unlimited. It may also
be used to respond to your enquiries, questions, and/or other requests. If you decide to opt-in to our
mailing list, you will receive emails that may include company news, updates, related product or
service information. If at any time you would like to unsubscribe from receiving future emails, we
include detailed unsubscribe instructions at the bottom of each email.
1.3 How is my information protected?
We adopt appropriate data collection, storage and processing practices and security measures to protect
against unauthorised access, alteration, disclosure or destruction of your personal information, username,
password, transaction information and data stored on our website and event registration pages.
Sensitive and private data exchange between our website and event registration pages, and you, occurs
over an SSL secured communication channel and is encrypted and protected with digital signatures. Our
sites also comply with the Payment Card Industry Data Security Standard to create as secure an
environment as possible for you.
1.4 Is my personal information used or shared for direct marketing?
We do not sell, trade, or rent your personal identification information to others. We may share generic
aggregated demographic information not linked to any personal identification with our business partners,
trusted affiliates and advertisers for the purposes outlined above.
We may use your personal information to keep you informed about our products and services. You can
opt-out of receiving direct marketing information from us at any time.
1.5 When will my personal information likely to be disclosed?
Your Personal Information may be disclosed in a number of circumstances including the following:
Third parties where you consent to the use or disclosure; used to book transportation, suppliers and
Where required or authorised by law.
1.6 How can I update my personal information?
We realize that your personal information may change, such as when you move house. In most cases, you
can change your details over the telephone or via Journeys Unlimited email address.
1.7 How can I find out about the personal information held about me?
You have the right to access the personal information that we hold, with some exceptions. Journeys
Unlimited can refuse your request in certain circumstances, such as, giving access:
- would have an unreasonable impact on the privacy of other individuals
- is likely to interfere with law enforcement activities.
To make a request, you need to complete a form, which can be obtained by contacting us.