Terms and Conditions

Before making any booking, please ensure that you have read and understood the following terms and
conditions. By proceeding with your booking, you confirm your acceptance of these terms.
References to “we,” “us,” and “our” refer to Journeys Unlimited. These terms apply to all bookings made with
our consultants (in-store, via phone, or email) and through our website. The individual making the booking is
responsible for ensuring that all travelers in the booking are aware of and agree to these terms.

1. Things to know before you go

Passports, visas and health requirements

You need to have at least six months validity on your passport from the date of your return to Australia. If
travelling on any passport other than Australian, you must inform us immediately as it may be necessary to
obtain a re-entry visa into Australia or visas for other countries. If you have a previous criminal record, you
could be denied entry into your country of destination. Whilst we offer full assistance, it is the responsibility
of each traveler to ensure that they have full and correct documentation to undertake their journey, and we
do not accept any liability.

All visa requirements are the passenger’s own responsibility. For more information visit the
smartraveller.com.au website or the Australian Government Department of Foreign Affairs and Trade.

Travel to the USA requires Australian passport holders to obtain an ESTA for travel to the USA under the Visa
Waiver Program (VWP). The embassy or consulate of each country that you are travelling to can also provide
current visa requirements for all passport holders. For more information, log on to visalink.com.au.

All health requirements are the passenger’s responsibility. Vaccinations are strongly recommended for certain
destinations. It is important to note that some vaccinations may be required in advance of travelling so speak
to your doctor as soon as possible about your travel plans or contact the Traveler’s Medical & Vaccination
Centre at 1300 658 844 or visit www.tmvc.com.au.

Travel insurance

Your holiday safety and enjoyment are important to Journeys Unlimited and we support the Australian
Government’s recommendation that all people travelling take out travel insurance.

Before purchasing any travel insurance, carefully review the Combined Financial Services Guide/Product
Disclosure Statement (FSG/PDS) to ensure it aligns with your needs and financial situation. The FSG/PDS
outlines important details, including conditions, coverage limits, and exclusions that may apply.

If you have any pre-existing medical conditions (as listed in the PDS) then cover for this may need approval
by the insurer.

NOTE: If you have taken out another travel insurance policy not offered by Journeys Unlimited or believe
you have adequate cover from a credit card policy, we will require details of the insurance cover that you
hold. In the event of a claim, should your travel insurance provider require paperwork from our office to
support your claim, please let us know.

If you are unable to provide proof of travel insurance to us, you will be requested to sign an Indemnity Form
before travel documents will be released.

Frequent flyer, membership numbers and special requests

Please advise your travel specialist of your frequent flyer or cruise line membership details for inclusion in
your booking. We do not offer advice on frequent flyer eligibility on flights that we advertise or that you have
booked. For more information on whether your airfare or cruise is eligible for rewards, you must contact the
third-party provider directly, we do not take any responsibility should the third-party travel provider not
register your trip. We recommend that you retain copies of your documentation and boarding passes as a
record.

Please advise your travel specialist of any special requests that you have, such as aisle or window seats,
special dietary requests, airport assistance or hotel room type. Every attempt will be made by us to
accommodate your request, and these will be passed on to the third-party travel provider but cannot be
guaranteed.

Checked luggage and seat fees

Bookings made on some airlines may not automatically include a check-in baggage allowance. Check-in
baggage allowances included in the fare purchased will be listed on your booking confirmation. Baggage fees
may be charged directly by the airline for increasing check-in baggage allowances, please note excess
baggage charges will be imposed at the airport for any excess baggage that has not been pre-purchased.
Check-in baggage fees are non-refundable once purchased.

Some airlines allow seating to be requested once tickets are issued. Please advise your travel specialist if you
have any special requests, and whilst these cannot be guaranteed, we will endeavour to provide you with
the best options available. Please note, there are some airlines that will charge a fee to request specific seats
or exit row seats (terms and conditions vary from airline to airline). Once this fee is paid, seat fees are non-
refundable and selected seats are non-changeable.

International driving permits

If you intend driving overseas an international driving permit (IDP) is a useful travel document and is
required for renting a motor vehicle in many countries. Please speak to the motor association in your state,
for example, NRMA and RACQ. All pre-paid car hires may still require a credit card imprint before allowing
the vehicle to be hired.

Theatre, special event and show tickets

We can book a range of theatre, show and sporting event tickets for you at your destination. Pre-booking
ensures your seats, and pre-payment ensures that you don’t have to stand in long queues in the hope that
you may get a ticket. Ask your travel specialist for details on what is on and when – we are happy to assist
you in any way possible.

Ticketing and documentation

Your travel specialist will contact you to advise when the documents will be ready for collection.

2. Booking terms and conditions

What we provide to you

We provide you with booking and advisory services that allow you to acquire a travel product from a
third-party travel provider. We act as an agent for the third-party travel provider.
By acquiring booking and advisory services from us, you agree that you have read and understood
both these terms and conditions and the terms and conditions of the third-party travel provider
relating to the travel product.
You pay us for providing the booking and advisory services to you.

What the third-party travel provider provides to you

Once you have acquired booking and advisory services from us, the third-party travel provider will
provide you with the travel product on terms and conditions agreed between you and the third-party
travel provider.
These terms and conditions are available from the third-party travel provider and may include rules
and restrictions about the use and availability of fares, products and services, refund and
cancellation policies and the limitation or exclusion of liability for death, personal injury, delay and
loss or damage to baggage. You should obtain and read all the third-party travel provider’s terms and
conditions before acquiring booking and advisory services from us.
You pay the third-party travel provider for providing the travel product to you.
We do not (and cannot) provide you with the travel product and you do not pay us for acquiring the
travel product. We also do not act as your agent when you acquire booking and advisory services
from us or a travel product from a third-party travel provider or when you seek a refund from the
third-party travel provider.

We are liable to you for booking and advisory services

Because we provide you with booking and advisory services and you pay us for acquiring booking
and advisory services, we are liable to you in accordance with these terms and conditions for
breaching our obligations in providing the booking and advisory services to you.
Subject to the application of consumer guarantees which may be implied into the supply of booking
and advisory services to you, we are not otherwise liable to you or anyone else (including for
negligence, breach of contract or tort) for any loss or damage (including specific, direct, indirect,
consequential, economic loss, incidental damages, lost profits or savings or damages for
disappointment); however, caused and which is suffered directly or indirectly in connection with the:
1. use of (or inability to use) the booking and advisory services
2. disruption to the booking and advisory services
3. the delivery or non-delivery of the travel product
4. any act or omission of third-party travel providers or other third parties.
Nothing in these terms and conditions is intended to exclude or restrict the application of consumer
guarantees under consumer protection laws but we do not give any guarantee or warranty and do
not make any representation of any kind, express or implied, with respect to the booking and
advisory services supplied by us outside these laws.
All information relating to a travel product or a third-party travel provider is provided by third party
travel providers or other independent third parties. We are not responsible for and make no
warranty or representation about such information including the standard, class, or description of
accommodation or services provided by third party travel providers.

The third-party travel provider is liable to you for the travel product

As an agent for the third-party travel provider, we are not liable to you for a breach of obligations by
the third-party travel provider in providing you with a travel product.
The third-party travel provider is liable to you for a breach of obligations in providing you with the
travel product.

Booking and payment terms

The travel products offered by us are subject to availability and can be withdrawn without notice by
the third-party travel provider. Travel products may also change at any time in accordance with the
terms and conditions you agree with the third-party travel provider.
You will be required to pay a deposit or deposits when booking. We will advise you of how much
that will be. All deposits are non-refundable for changes of mind or cancellations by you (subject to
your rights under the Australian Consumer Law). Final payment is required no later than 6 weeks
prior to departure unless otherwise stated. Some airfares or services must be paid in full at the time
of booking.
When making a booking, you must provide details of each traveler correctly and according to their
passport or other identification document. Some third-party travel providers will deny carriage if the
traveler’s name varies from their booking and may cancel automatically if the traveler’s name is
amended. We have no responsibility for any loss or damage arising from the incorrect entry of a
traveler’s name or as a result of the third-party travel provider’s policies.
We are not responsible for any changes made by a third-party travel provider to the payment due
date and prices for travel products are not guaranteed until payment has been made in full and
documents have been processed.
Payments processed in foreign currency (currency other than the original card holder’s country of
issue), may incur a currency conversion fee. Please refer to your financial institution for applicable
fees.

Changes in price and itineraries for travel products

The price of your travel product may change at any time up to your departure if any new surcharges,
fees or taxes are introduced or if any existing surcharges, fees or taxes are varied, prior to the
issuance of your travel documents.
If we must change any part of your booking for reasons beyond our control, for example, if a third-
party travel provider changes its schedules, overbooks, or if there are any changes in applicable
surcharges, fees or taxes. We will notify you. If any such changes result in your travel product costing
more or otherwise being materially different, then you may cancel the travel product and we will
refund any monies already paid less any fees charged by us under these terms and conditions and by
the third party travel providers under the terms and conditions you agreed with them.

Cancellations and amendments

If you cancel your travel product, we reserve the right to charge a cancellation fee of at least 10% of
the total cost with a minimum of AUD150.00 per person per booking in addition to cancellation
charges by airlines/tour operators. Deposits are non-refundable.
If you wish to amend your travel product, we reserve the right to charge an amendment fee of
minimum AUD110.00 per person in addition to any fees charged by the service providers.
The third-party travel provider may also charge cancellation and amendment fees in accordance with
the terms and conditions agreed between you and the third-party travel provider. For example, if
you cancel your travel product there will be no refund of your deposit, and the following cancellation
fees may apply:
1. Prior to final payment: There will be no refund of any additional third-party travel providers
  deposit paid.
2. After final payment: There may be cancellation fees charged by third party travel providers
  amounting to all or part of the cost paid.
Most third-party travel providers treat name changes and route and/or itinerary alterations as FULL
CANCELLATION and can incur full cancellation charges.

Refunds

We will not provide you with a refund for the booking and advisory services if the travel product is
not used.
Refunds for travel products are subject to the terms and conditions that you agreed with the
third-party travel provider.
If the third-party travel provider is required to provide you with a refund for the travel product, we
will provide you with a refund for the booking and advisory services subject to these terms and
conditions including the application of any cancellation fees.

Your obligations and warranties

You warrant to us that:
1. you are at least 18 years old and have the power and authority to enter into a binding
  contract with us and with the third-party travel providers of the travel products that you
  acquire
2. the information you provide us about yourself is true, accurate, current and complete (apart
  from any optional items) as required by any registration process
3. you will maintain and promptly update this information to keep it true, accurate and
  complete.
You warrant to us that you have considered acquiring comprehensive travel insurance and we are
not responsible for any failure by you to acquire adequate insurance cover.
You warrant to us that you will use the booking and advisory services in accordance with these terms
and conditions and you will not use the booking and advisory services in any way to breach any laws
or defame anyone.
You agree to indemnify us from and against all claims, actions, suits, demands, liabilities, costs or
expenses, losses, whether arising directly or indirectly from the use of the booking and advisory
services by you or any person using the booking and advisory services through any means provided
to you.

Privacy

You acknowledge and agree that we may disclose some or all your personal information as outlined in our
Privacy Policy. The terms of our Privacy Policy are incorporated into these terms.

Jurisdiction and law

Use of the booking and advisory services, and all terms are governed by the laws applicable in the state in
which we carry on business. By acquiring the booking and advisory services, you consent and submit to the
exclusive jurisdiction of the courts of the state where we carry on business in all matters arising out of or in
connection with your use of the booking and advisory services.

Definitions

“We” and “us” means Journeys Unlimited.
“You” means any person who acquires the booking and advisory services and includes any person
who acquires a travel product (whether or not the booking and advisory services were acquired by
another person).
“Booking and advisory services” means services provided by us to you in assisting you to acquire a
travel product from a third-party travel provider and includes advisory and consulting services, and
providing a facility to enter into transactions with us and third-party travel providers.
“Third party travel provider” means the company or person who provides you with the travel
product on terms and conditions agreed with you.

Privacy notice

Journeys Unlimited collects your personal information to enable us to provide you with travel products and
services, including assisting in arrangements with suppliers (such as hotels and airlines). We will also use your
personal information to personalize the service we provide you, including your experience on our and other
websites, and provide you with information about our and our partners’ products and services. Your
information may be shared within Journeys Unlimited, disclosed to third party travel service providers, our
social media manager, our contractors and others where authorized or required by law.

For further information, including how you can request to access and correct your personal information and
complain about a breach of your privacy, please see our Privacy Policy.